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Effective Date: July 2026
At Colourful Lifestyle, we are committed to providing a safe, reliable, and hassle-free shopping experience. This Shipping, Delivery, Return & Refund Policy explains how we process orders, deliver products, and handle returns or exchanges for customers shopping at www.colourfullifestyle.com.
To ensure fast and secure delivery, Colourful Lifestyle ships orders through trusted courier partners, including:
Pathao Courier
REDX
Sundarban Courier
Other authorized logistics partners
For selected locations within Dhaka City, we may use our own delivery personnel when necessary to provide faster service.
Most Ready Stock products are processed and dispatched within 72 business hours after order confirmation.
Please note that dispatch times may vary during:
Eid and other public holidays
National emergencies
Natural disasters
Political disruptions
Large promotional campaigns
Unforeseen operational circumstances
Customers will be informed if any significant delay occurs.
Processing Time: Within 72 business hours
Estimated Delivery:
Inside Dhaka: 1–3 business days after dispatch
Outside Dhaka: 2–7 business days after dispatch
Actual delivery times may vary depending on the destination, courier operations, weather conditions, and public holidays.
Products manufactured or customized upon order require additional production time.
Estimated delivery:
Up to 15 business days
If production requires additional time, our customer support team will notify you.
Delivery charges depend on parcel size, weight, and delivery location.
Estimated charges:
| Location | Delivery Charge |
|---|---|
| Inside Dhaka | ৳70–৳100 |
| Outside Dhaka | ৳100–৳150 |
Final delivery charges are displayed during checkout.
Colourful Lifestyle also delivers selected products worldwide.
International orders are shipped through internationally recognized courier partners such as:
DHL Express
UPS
Other approved international logistics providers
Orders are normally dispatched within 72 business hours after payment confirmation.
International deliveries usually arrive within 7–15 business days, depending on the destination country and customs clearance.
Please note that customs duties, import taxes, VAT, and other government charges (if applicable) are the responsibility of the customer.
International shipping charges vary depending on:
Destination country
Parcel weight
Shipping method
Courier service
Shipping charges are calculated before shipment confirmation.
Once your order has been shipped, you may receive a tracking number (where available) via SMS, email, WhatsApp, or Messenger, allowing you to monitor the delivery status.
A delivery may fail if:
The shipping address is incorrect or incomplete.
The customer cannot be contacted.
The customer refuses to accept the parcel.
Delivery restrictions apply in the area.
If a parcel is returned to us under these circumstances, additional shipping charges may apply for re-delivery.
Customer satisfaction is extremely important to us.
To maintain product authenticity, hygiene, and quality assurance, all products are shipped in official Colourful Lifestyle branded packaging using authorized courier partners.
If you receive any of the following:
Wrong product
Damaged product
Manufacturing defect
Missing item
Incorrect size (subject to eligibility)
please notify us within 3 calendar days of receiving your order.
To request a return or replacement, contact our Customer Support through:
Facebook Messenger
Hotline
Please include:
Order Number
Invoice
Product photos
Clear unboxing video (recommended)
Description of the issue
Providing an unboxing video significantly helps us verify claims and process requests more quickly.
To qualify for a return or exchange:
The product must be unused.
The product must be unwashed.
Original tags must remain attached.
Original packaging must be intact.
Original invoice must be provided.
The item must be returned in resalable condition.
Returns that do not meet these conditions may be declined.
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or incorrectly delivered:
Inner Caps
Undergarments
Personal-use accessories
Any sealed hygiene-sensitive products after opening
Items that have been worn, washed, altered, damaged by the customer, or missing original packaging are also not eligible.
If you ordered the wrong size, color, or product by mistake, we may offer an exchange depending on stock availability.
Customers are responsible for:
Return courier charges
Re-shipping charges
Approval of such exchanges is subject to product condition and management discretion.
Products cannot be returned solely because:
You changed your mind.
You no longer need the item.
You dislike the color, fabric, texture, design, or fit after purchase (unless a verified manufacturing defect exists).
Approved refunds are processed after the returned product passes our quality inspection.
Refunds may be issued through:
Mobile Financial Services (MFS)
Bank Transfer
Original payment method (where applicable)
Shipping charges are generally non-refundable unless the return is due to our error.
Refund processing time may vary depending on the payment method.
Eligible products will be replaced with:
The same product, or
An equivalent product if the original is unavailable.
If a replacement cannot be arranged, an appropriate refund or store credit may be offered.
At Colourful Lifestyle, we are committed to providing:
Premium quality modest fashion
Secure packaging
Fast nationwide and international delivery
Transparent return procedures
Responsive customer support
A trusted online shopping experience
Our goal is to ensure every customer enjoys a smooth, reliable, and satisfying shopping journey.
If you have any questions regarding shipping, delivery, returns, or refunds, please contact our Customer Care team through the official contact information available on www.colourfullifestyle.com.
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